Seun Adeyemi

Resolved approximately 50 technical and gameplay tickets daily, maintaining an average resolution time of 6 minutes while consistently exceeding customer satisfaction and adhering to strict SLAs.

Leveraged advanced CRM platforms (Salesforce, Zendesk) and internal diagnostic tools (AVD) to deliver accurate, efficient, and empathetic support for a global gaming community.

Collaborated effectively with cross-functional teams, including Ubisoft project stakeholders, to streamline support processes and enhance user experience.

Engineered and deployed fast, scalable Minimum Viable Products (MVPs) by designing responsive front-end layouts, automating workflows, and integrating critical third-party services.

Utilized a range of low-code/no-code platforms, including Bubble, Webflow, WordPress, Hostinger, and Convex, to build robust and user-friendly web solutions.

Collaborated closely with design and product teams, effectively translating complex concepts into functional applications focused on optimal usability and performance.

Generated over $26,000 in revenue for the senior team within 6 months, serving between 400 to 600 monthly customers.

Achieved "Top Closer" status for the senior team for 3 consecutive months, demonstrating exceptional sales acumen and client conversion rates within 3 months of promotion.

Maintained an outstanding agent rating of 4.90/5.00 from customer feedback, reflecting consistent excellence in customer satisfaction and service delivery.

Led weekly cybersecurity classes for 15-35 students, covering foundational and advanced topics such as network security, cryptography, malware analysis, and incident response.

Developed interactive lesson plans and hands-on exercises that enhanced student comprehension and practical application of cybersecurity principles.

Collaborated with a team of 3 instructors and staff to cultivate a positive, supportive, and effective learning environment for all participants.

Contributed to maintaining 99.99% server uptime and reliability within a tier 4 data center through proactive maintenance and rapid troubleshooting efforts.

Assisted in the diagnosis and resolution of complex technical issues, performing essential software installations and updates to optimize system performance and security.

Managed and meticulously documented technical support inquiries and resolutions within a ticketing system, enhancing knowledge management and operational efficiency.